YouSee
YouSee
Operating review
YouSee continued its strong performance with double-digit growth rates in revenue and EBITDA of 11.5% and 18.6%, respectively. This was achieved primarily through an increased number of RGUs within all product groups in 2010 - TV, broadband and telephony - and increased ARPU in most product groups, while costs were contained.
The increased ARPU for YouSee Clear is due to higher prices, while increased broadband ARPU is due to customers subscribing to higher bandwidths on average. The overall ARPU was significantly affected by customers' increased access to digital add-on services through the products YouSee Plus and Web-TV which has led to strong growth in usage of add-on TV services (e.g. video-on-demand). More than 420,000 movies were rented by YouSee's customers in 2010, five times more than in 2009.
KPI development 2009-2010
YouSee had 1,818,000 RGUs at the end of 2010, up 3.0% compared with the end of 2009 [1].
- The number of Pay-TV RGUs increased by 2.8%, while ARPU from YouSee Clear and YouSee Plus increased from DKK 177 to DKK 188 per month and DKK 100 to DKK 103 per month from 2009 to 2010, respectively, due mainly to customers' increased demand for content offered and add-on products.
- Landline voice RGUs grew by 7.0%, due mainly to customers migrating from traditional landline telephony to VoIP. Since 91% of YouSee's landline voice RGUs subscribe to VoIP and only 9% to PSTN, the migration trend results in RGU growth in YouSee.
- Broadband RGUs grew by 2.5%, resulting from both organic growth and the acquisition of Nordit, while ARPU increased slightly from DKK 167 per month in 2009 to DKK 169 in 2010.
Financial review
Revenue
2009-2010
Revenue in YouSee rose by DKK 415m, or 11.5%, to DKK 4,012m.
- Revenue from YouSee Clear increased by DKK 213m, or 8.8%, while revenue from YouSee Plus rose by DKK 47m, or 31.3%. Both related primarily to more RGUs and higher ARPU.
- Revenue from internet services and landline telephony soared by DKK 92m, or 12.7% and DKK 26m, or 36.1%, respectively, as a consequence of more RGUs.
- Other revenue in YouSee increased by DKK 37m, or 17.1%, primarily as a result of increased intra-group revenue from Consumer due to the popularity of TDC TV, which was only partly offset by decreased revenue from YouSee's installation services.
2008-2009
In 2009, YouSee's revenue rose by DKK 409m, or 12.8%, to DKK 3,597m.
- Revenue from YouSee Clear increased by DKK 222m or 10.0%, while revenue from YouSee Plus increased by DKK 50m, or 50.0%. Both related primarily to more RGUs and higher ARPU. The partial divestment of Connect Partner affected revenue negatively.
- Revenue from internet services and landline telephony increased by DKK 85m, or 13.3% and DKK 18m, or 33.3%, respectively, which resulted primarily from more RGUs, which was due mainly to the acquisition of A+.
- YouSee's Other revenue increased by DKK 34m, or 18.6%, which was due to increased intra-group revenue related to TDC TV that was partly offset by decreased revenue from YouSee's installation services.
Gross profit
2009-2010
Gross profit in YouSee was DKK 2,357m, up by DKK 285m, or 13.8%.
- The growth related primarily to the increased activity in all product areas including the acquisition of A+, as well as the higher margin per YouSee Clear customer.
- The gross profit margin in YouSee increased from 57.6% in 2009 to 58.7% in 2010.
2008-2009
In 2009, YouSee's gross profit rose by DKK 228m, or 12.4%, to DKK 2,072m.
- The increase was due to increased activity in all product areas, incl. the acquisition of A+, and a higher margin per YouSee Clear customer.
- YouSee's gross profit margin remained stable (at 57.8% in 2008 compared with 57.6% in 2009), reflecting the increase in revenue being offset by higher programme content costs.
EBITDA
2009-2010
EBITDA in YouSee rose by DKK 212m, or 18.6%, to DKK 1,353m. The EBITDA margin increased from 31.7% in 2009 to 33.7% in 2010.
- The EBITDA increase was due mainly to the increase in gross profit, which was only partly offset by increased wages, salaries and pension costs related to a rise in the average wage per full-time employee equivalent, as well as higher property costs, increased marketing spending and higher provisions for bad debts.
2008-2009
In 2009, YouSee's EBITDA increased by DKK 187m, or 19.6%, to DKK 1,141m. YouSee's EBITDA margin increased from 29.9% in 2008 to 31.7% in 2009.
- The increase in EBITDA reflected the rise in gross profit, but was partly offset by higher wages, salaries and pension costs resulting from the acquisition of A+.
Selected financial and operational data Excluding special items YouSee 2010 2009 2008 Change in % 2010 vs. 2009 Change in % 2009 vs. 2008 DKKm Revenue 4,012 3,597 3,188 11.5 12.8 YouSee Clear 2,646 2,433 2,211 8.8 10.0 YouSee Plus 197 150 100 31.3 50.0 Internet services 817 725 640 12.7 13.3 Landline telephony 98 72 54 36.1 33.3 Other¹ 254 217 183 17.1 18.6 Transmission costs and cost of goods sold (1,655) (1,525) (1,344) (8.5) (13.5) Gross profit 2,357 2,072 1,844 13.8 12.4 Other external expenses (467) (429) (430) (8.9) 0.2 Wages, salaries and pension costs (538) (503) (467) (7.0) (7.7) Other income and expenses 1 1 7 - (85.7) EBITDA 1,353 1,141 954 18.6 19.6 Gross profit margin % 58.7 57.6 57.8 - - EBITDA margin % 33.7 31.7 29.9 - - Adjusted revenue² DKKm 4,012 3,685 3,338 8.9 10.4 Adjusted EBITDA³ DKKm 1,353 1,149 957 17.8 20.1 RGU base ('000) TV 1,336 1,299 1,218 2.8 6.7 - YouSee Clear 1,176 1,153 1,113 2.0 3.6 - YouSee Plus4 160 146 105 9.6 39.0 Internet 403 393 323 2.5 21.7 Landline 76 71 47 7.0 51.1 Mobile broadband 3 2 - 50.0 - RGU base, total 1,818 1,765 1,588 3.0 11.1 ARPU (year-average) DKK / month Landline internet 169 167 168 1.2 (0.6) TV, total 202 188 173 7.4 8.7 YouSee Clear 188 177 166 6.2 6.6 YouSee Plus 103 100 89 3.0 12.4 Total ARPU 268 248 227 8.1 9.3 Other KPIs Homes passed ('000) 1,454 1,401 1,333 3.8 5.1 Penetration % 81 81 84 - - RGU per subscriber # 1.54 1.53 1.43 - - FTEs Number of FTEs (EoY) 1,231 1,265 1,174 (2.7) 7.8 Average number of FTEs (YTD) 1,245 1,217 1,158 2.3 5.1 - Includes installation fees and TDC TV.
- Revenue for 2009-2010 has been adjusted for the acquisitions of A+ and Nordit. Revenue for 2008-2009 was adjusted for the acquisition of A+ and the partial divestment of Connect Partners.
- EBITDA for 2009-2010 has been adjusted for the acquisition of A+. EBITDA for 2008-2009 was adjusted for the acquisitions of A+ and Køge City Net and the partial divestment of Connect Partners.
- Digital add-on product
- At the end of 2010, YouSee's subsidiary, FastTV, and a total of 10,000 RGUs, were transferred to Consumer.
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- refers to the frequency band with frequencies in the range 2500-2690 MHz. The 2.5 GHz band is well suited for launch of an LTE service, as it does not currently service any other traffic, and as the LTE equipment currently only supports 2.5 GHz frequencies.
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- refers to second-generation mobile networks, including GSM networks that can deliver voice and limited data communications.
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- refers to third-generation mobile networks that can deliver voice, data and multimedia content at high speed.
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- refers to any extra service that may be added to the basic offering.
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- (Application Development and Maintenance service) refers to the development and maintenance of software applications.
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- refers to Asymmetric Digital Subscriber Line, based on DSL technology.
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- refers to Average Revenue Per User is calculated per month. TDC calculates ARPU for a given product group as its total revenue divided by the average RGUs in the period. ARPU in Wholesale for mobility services includes inbound roaming revenue; for Pay-TV ARPU includes revenue from sale/lease of equipment.
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- (Asynchronous Transfer Mode, ATMs) refers to a dedicated connection switching technology for LANs and WANs that supports real-time voice and video as well as data.
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- refers to a method where the pricing of a specific service is only based on the traffic related costs that would be avoided if the service were no longer produced. The avoidable cost method differs from the prevalent LRAIC/LRIC methods by not including costs which are shared between several services and which do not increase in proportion to an increase in the volume of the specific service.
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- refers to an optical machine-readable representation of data. Typically, barcodes represent data in the widths (lines) and the spacing of parallel lines, and may be referred to as linear or one-dimensional barcodes or symbolism.
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- refers to a pricing regulation method that implies that the interconnection price for Significant Market Power providers are equal to the prices charged by comparable operators, either domestic or international.
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- refers to a weighted ARPU across segments or sub-products, i.e. ARPU across prepaid cards and mobile voice subscriptions or across Wholesale broadband products.
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- refers to data communication forms of a certain bandwidth that depending on the relevant context is perceived to be significantly high or 'wide' in terms of information-carrying capacity. The most common broadband technologies are cable modem, DSL, mobile broadband and optical fibre. TDC applies NITA's definition in which broadband implies bandwidths higher than 144 kbps.
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- (Bitstream access) refers to the situation where a provider installs a high-speed access link at the customer's premises and then makes this access link available to third parties, to enable them to provide high-speed services to customers. 'Naked BSA' means BSA without a PSTN subscription delivered on the same subscription line.
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- refers to compound annual growth rate.
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- (Capital expenditure) refers to capital expenditures excluding investments in mobile licences and excluding share acquisitions.
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- refers to operating free cash flow divided by EBITDA.
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- refers to yearly customer turnover expressed as a percentage. TDC calculates churn by dividing the gross decrease in the number of customers for a given period by the average number of customers for that period. The average number of customers for a given period is calculated by adding together the number of customers at the beginning of the period, the number of customers at the end of each intermediate month, the number of customers at the end of the period and dividing by the number of intermediate months plus 2. Different telecommunication companies calculate churn by using different methods.
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- (Customer Lifetime Value, in marketing) refers to the 'present value' of future cash flows attributed to the customer relationship.
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- refers to TDC's Corporate Management Team.
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- refers to a cable modem termination system.
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- refers to a technology based on coaxial cables - electrical cables with an inner conductor surrounded by a flexible, tubular insulating layer, surrounded by a tubular conducting shield. Coax is used to transmit radio frequency signals and distributing cable television signals, etc.
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- refers to a service that typically includes information or entertainment, broadcasted or provided on-line.
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- refers to the net loss of copper lines in a given period in the TDC Group, including Wholesale lines. The number of copper lines is calculated as the sum of RGUs provided with PSTN, ISDN, VoIP, naked-BSA/xDSL and full ULL products and services.
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- refers to the net loss of copper RGUs in a given period in the TDC Group, including Wholesale RGUs. The total number of RGUs is calculated as the sum of PSTN, ISDN, VoIP, BSA/xDSL, TV and full ULL customers.
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- reflect the total number of RGU's on the copper network.
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- (Customer Premises Equipment) refers to equipment that is implemented or installed at a customer's premises. CPE includes the hardware required to handle TV, telephony and data traffic. Products handling telephony traffic range from large PABXs for the largest business customers, to single telephones sold to small business customers and retail customers. Products handling data traffic consist mainly of routers, switches, DSL modems and other equipment used to create LAN and WAN solutions.
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- refers to content provider services.
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- (Det Centrale Virksomhedsregister) refers to a central registry of Danish businesses. The abbreviation, followed by an eight digit number, is used as a unique identifier of any company registered in Denmark.
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- (Communications-as-a-Service) is an outsourcing model for business communications. Such communications can include VoIP, instant messaging, collaboration and video-conferencing applications using landline and mobile devices. The CaaS vendor is responsible for all hardware and software management. CaaS allows businesses to selectively deploy communications devices on a pay-as-you-go, as-needed basis.
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- refers to a specific licence to establish and operate a public mobile communications network (DCS1800) with associated basic services in Denmark, issued 12 June 1996, pursuant to section 3 and section 11(1)-(2) of Act No. 468 of 12 June 1996 on Public Mobile Communications.
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- (Digital Cordless Standard 1800) refers to GSM operated in the 1800 MHz range.
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- refers to a specific licence to establish and operate a public 2G mobile communications network with associated basic services in Denmark, issued December 21, 2000, pursuant to section 3 and section 11(1)-(2) of Act No. 468 of June 12, 1996 on Public Mobile Communications.
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- refers to an internet connection that uses a traditional landline connection.
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- (Data over Cable Service Interface Specification) refers to communications and operation support interface requirements for a data-over-cable system. It permits the addition of high-speed data transfer to an existing cable TV (CATV) system. Three international DOCSIS standards have been adopted: DOCSIS 1.1, DOCSIS 2.0 and DOCSIS 3.0.
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- refers to a USB stick containing a modem used to obtain access to mobile broadband.
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- (DOCSIS-Passive Optical Network) referes to a FTTH solution specifically designed for DOCSIS-based service providers. D-PON provides the benefits of a FTTH PON while maintaining the existing hybrid fibre-coaxial (HFC) back office systems, and thereby enables delivery of a full suite of DOCSIS 3.0 services over either HFC or fibre-based infrastructure.
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- (Digital Subscriber Line) refers to a technology that enables a local-loop copper pair to transport high-speed data between an exchange building and the customers' premises.
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- (Digital Subscriber Line Access Multiplexer) refers to a network device, usually at a telecommunications company's exchange building or one of its nodes, that receives signals from multiple customer DSL connections and puts the signals on a high-speed backbone line using multiplexing techniques, ultimately allowing telephone lines to make faster connections to the internet.
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- (direct-to-home) refers to digital TV transmitted directly to households via satellite. Subscribers need a satelite dish to receive signals.
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- refers to Digital Terrestrial Television, which is a digital signal broadcast to standard aerials that are utilised to replace the discontinued analogue signal.
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- refers to the bundling of telephony and internet through one access channel only. Dual-play bundles are included as two customers in the total customer figures. All Fullrate xDSL customers are included as dual-play customers. A dual-play subscription must entail both services.
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- (Dense Wavelength Division Multiplexing) refers to an optical technology used to increase bandwidth over existing fibre-optic backbone networks.
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- refers to profit before interest, tax, depreciation, amortisation and special items.
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- refers to the ratio between EBITDA and revenue.
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- refers to the European Customer Satisfaction Index, a standardised methodology for measuring customer satisfaction. It is based on customer telephone interviews by an external party, Rambøll; defined as a 3 months rolling average score.
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- (Enhanced Data rates for GSM Evolution) refers to the GSM network coding that enables data to be sent and received seven times faster than over GSM, which allows interactive transmission of pictures, video postcards via email and other airborne multimedia. The coding technology has also been named 2.5G implying the inherence of some 3G like qualities although it utilises (parts of) the existing GSM infrastructure.
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- refers to services where an enterprise provides its employees with broadband for private use.
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- refers to full-time employee equivalents, including permanent employees, trainees and temporary employees, excluding temporary staff.
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- refers to EBITDA adjusted for non-cash items, pension contributions, provisions payments, changes in net working capital, net interest paid, corporate income tax paid and cash flows relating to capital expenditures (in all cases excluding Special Items).
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- refers to a type of networking technology for LANs that is increasingly used in the IP networks.
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- (Enhanced Uplink or High-Speed Uplink Packet Access,HSUPA) refers to a 3G mobile telephony protocol in the HSPA family with up-link speeds of up to 5.76 Mbps. The 3rd Generation Partnership Project (3GPP) does not support the name 'HSUPA', but instead uses the name Enhanced Uplink.
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- refers to the share of customers that experience a fault, recorded on an annual basis. Fault rates are calculated as the number of faults in a given period, scaled to an annual basis, divided by the number of subscribers. When looking at periods in the range of a month to a year, the average subscriber base is used, when looking at a week, the end of period number of subscribers are used.
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- (Fibre Optics Communication) refers to a technology used to transmit telephone signals, internet communications, and cable television signals. Due to much lower loss of intensity and interference, optical fibre has major advantages over existing copper wire in long-distance and highdemand applications.
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- refers to a price-structure that charges a single fixed fee for a service, regardless of usage.
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- refers to a data communication service well suited for transmitting traffic between LANs or terminal points in a WAN. With frame-relay data is sent in packets of varying sizes, called frames and error corrections occur in the terminal points yielding a higher bit rate for the aggregate data transmission.
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- refers to unencrypted TV, available without subscription (a licence fee is normally payable to the state).
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- (Full-Time Equivalents,FTEs) refers to full-time employee equivalents, including permanent employees, trainees and temporary employees and excluding temps.
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- (Fibre to the Home) refers to the fibre-optic technology linking residential customers directly to the fibre network.
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- refers to gigabits per second.
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- (Global System for Mobile Communications) refers to a comprehensive digital network for the operation of all aspects of a mobile telephone system.
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- (High-Definition Television) refers to a digital television broadcasting system with a higher resolution than traditional television systems.
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- (Hybrid Fibre Coax) refers to a type of broadband network that combines optical fibre with coaxial cable hallmarked by higher data carrying capacities than the traditional DSL technology.
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- refer to households where a particular technology (e.g. Fiber or Coax) has been rolled out enabling the reception of services associated with that technology. The number of homes passed constitutes the sum of actual and potential TDC customers for a given service.
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- (High Speed Downlink Packet Access,Turbo 3G) refers to an enhancement of UMTS 3G technology that is expected to increase the available download speeds by a multiple of 5 or more.
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- (High Speed Packet Access) refers to a technology comprising both HSDPA and HSUPA.
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- (High Speed Uplink Packet Access) is expected to improve the performance of uplink-dedicated transport channels, i.e. to increase capacity and throughput while reducing delays. HSUPA employs link adaptation methods similar to those used by HSDPA.
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- refers to a device that splits one network cable into a set of separate cables, each connected to a different computer; used in a LAN to create a small-scale network by connecting several computers together.
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- (Intelligent Network) refers to a network architecture allowing switched landline and mobile networks to provide enhanced services using service logic executed in a service layer of the network distinct from the switching layer.
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- refers to a public telecommunications operator which - at the time when the provision of communications services was a government monopoly - was the only operator able and allowed to offer such services.
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- refers to provision of access to or availability of facilities or services for another provider for the purpose of providing electronic communications services, and exchange of traffic between communications networks used by the same or a different provider. This allows end-users of one provider to communicate with end-users of the same or another provider, or to access services provided by another provider.
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- is a means of accessing a foreign operator's mobile network that enables customers to automatically make and receive voice calls, send and receive data, or access other services, when travelling abroad. Operators in various countries enter into agreements to facilitate such roaming.
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- (Internet Protocol) refers to a standard protocol whereby internet-user data is divided into packets to be sent onto the correct network pathway. In addition, IP gives each packet an assigned number so that the message completion can be verified. Before packets are delivered to their destination, the protocol carries unifying procedures so that they are delivered in their original form.
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- refers to a telephone switch based on the VoIP technologies used by enterprises at the premises of a company and offers advanced applications. With an IP-PBX, the LAN is the platform for connecting IP phones over a packet network. This unifies the data applications and the voice network, but places demands on the packet prioritisation aspects of the LAN infrastructure to ensure user satisfaction with audio quality
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- refers to a network used to route and transport IP traffic between a number of major network nodes in Denmark and the other Nordic countries.
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- (IP-based Virtual Private Network) refers to a VPN based on an IP protocol.
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- (Integrated Services Digital Network) refers to a means of providing more channels of 64 kbps over the existing regular phone line, which can be used for either integrated voice and data or solely data transmission. An ISDN modem is necessary to connect to the network. The ISDN technology enables 2-30 channels at the same line.
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- (Internet Service Provider) refers to a company that provides access to the internet.
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- refers to kilobits per second.
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- (Local Area Network) refers to a short-distance data communications network (typically within a company) used to link computers, which allows data and printer sharing.
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- refers to PSTN/ISDN telephony and VoIP, unless otherwise indicated.
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- (LRIC (Long Run Incremental Cost)) refer to the most applied pricing regulation methods used to set interconnection prices for operators with SMP status. With the LRAIC method, prices are set as the average of the costs of services provided within an increment of providing regulated services. The interconnection prices are set equal to the costs associated with producing the regulated services in a modern and fully effective telecommunications network of the same size as the SMP operator's network.
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- (Long Run Incremental Cost) refers to a price regulation method where the interconnection prices are based on the costs of services provided with an increment of the regulated services.
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- (Long Term Evolution) refers to a set of enhancements to UMTS designed to increase capacity and speed on mobile telephone networks.
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- refers to a specific licence to use the frequencies 2500-2520 MHz and 2620-2640 MHz issued 28 May 2010 pursuant to section 6 (3) in Act No 680 of 23 June 2004 (with later amendments) cf. section 59 (1) in the Danish Radio Frequencies Act (Act No. 475 of 12 June 2009).
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- refers to TDC's share of total subscribers for a given product; Landline telephony, landline broadband, mobile voice, mobile broadband and Pay-TV market shares are estimated by reference to connections/channels. For mobile broadband and mobile voice, one connection is equal to one SIM card. For Pay-TV, one connection is equal to one subscription. Market shares as reported by TDC are based mainly on internal TDC estimates. Among other sources, TDC uses NITA's biannual telecom statistics to estimate sizes and market shares of the total market. The numerator in the calculation of TDC market shares is not equal to the RGUs shown in the RGU base. The main differences are that market shares include internal TDC subscriptions (that are not RGUs) and landline telephony market shares are measured in proportion to the total number of channels, e.g. ISDN30 count as 30 channels but only 1 RGU. These principles are aligned with NITA's definition.
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- refers to megabits per second.
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- (Multimedia Messaging Service) refers to a store and-forward messaging service that allows mobile customers to exchange multimedia messages with other mobile customers. It can be seen as an evolution of SMS, with MMS supporting the transmission of additional media types: picture, audio, video and combinations of them.
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- (Mobile Network Operator) refers to a company that has frequency allocation(s), as opposed to a MVNO, and all the required infrastructure to run an independent mobile network.
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- refers to broadband access over the mobile network obtained by use of dongles or equivalent equipment. It does not include access via mobile or smartphones.
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- refers to the delivery of traffic to a mobile operator for the purpose of terminating the relevant traffic to any end-user who is connected to the operator's network. The mobile termination service covers all type of traffic to mobile handsets, including traffic from landline network, calls from other mobile networks or international traffic.
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- (Minutes of Usage) refers to minutes used per Subscriber per month.
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- (Multiprotocol Label Switching) refers to a versatile solution for addressing the problems faced by present day networks such as speed, scalability, quality of service management and traffic engineering. The MPLS technology is used in the IP-Core.
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- (Mobile Termination Rate) refers to the price for mobile interconnection, i.e. the price paid by an operator for terminating traffic on a mobile operator's network. The Danish mobile termination rates are set by NITA.
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- (Mobile Virtual Network Operators) refers to a mobile operator that does not have frequency allocation. MVNOs have business arrangements with MNOs to buy traffic and data for sale to their own customers.
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- refers to the market for access to the public telephone network at a fixed location for residential and business customers.
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- refers to the market for call origination on the public telephone network provided at a fixed location.
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- refers to the market for call termination on individual public telephone networks provided at a fixed location.
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- refers to the market for wholesale (physical) network infrastructure access (including shared or fully unbundled access) at a fixed location.
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- refers to the market for wholesale broadband access.
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- refers to the market for wholesale terminating segments of leased lines, irrespective of the technology used to provide leased or dedicated capacity.
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- refers to the market for voice call termination on individual mobile networks.
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- (Near Field Communication) refers to a short-range high frequency wireless connectivity technology which enables the exchange of data between devices over a distance of about 10 cm.
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- refers to the Danish National IT and Telecom Agency (in Danish, IT- og Telestyrelsen).
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- refers to a service or product where non-essential features, such as value-added services, have been removed to keep the price low.
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- refers to any type of electromagnetic radiation that does not carry enough energy to completely remove an electron from an atom or molecule.
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- refers to a national regulatory authority.
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- refers to EBITDA from continuing operations adjusted for items with no cash flow effect, pension contributions, payments related to provisions, changes in net working capital and cash flow related to capital expenditure.
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- refers to the market for access to the public telephone network at a fixed location for residential customers.
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- refers to the market for transit services in the public landline telephone network.
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- refers to the market for wholesale unbundled access (including shared access) to metallic loops and sub-loops for the purpose of providing broadband and voice services.
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- refers to the market for wholesale broadband access.
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- refers to the market for wholesale terminating segments of leased lines.
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- refers to the market for wholesale trunk segments of leased lines.
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- refers to the market for access and call origination on public mobile telephone networks.
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- refers to the market for voice call termination on individual mobile networks.
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- refers to the market for the national wholesale market for international roaming on public mobile networks.
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- refers to the market for broadcasting transmission services, i.e. to deliver broadcasting content to end users.
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- refers to the market for access to the public telephone network at a fixed location for non-residential customers.
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- refers to the market for publicly available local and/or national telephone services provided for residential customers at a fixed location.
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- refers to the market for publicly available international telephone services provided at a fixed location for residential customers.
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- refers to the market for publicly available local and/or national telephone services provided at a fixed location for non-residential customers.
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- refers to the market for publicly available international telephone services provided at a fixed location for non-residential customers.
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- refers to the market for the minimum set of leased lines.
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- refers to the market for call origination on the public telephone network provided at a fixed location.
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- refers to the market for call termination on individual public telephone networks provided at a fixed location.
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- (Private Automatic Branch Exchange) is an automatic telephone switching system within a private enterprise. Originally, such systems - called private branch exchanges (PBX) - required the use of a live operator. Since almost all private branch exchanges are automatic today, the abbreviation PBX has been extended to PABX.
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- refers to the measurement, usually as a percentage, of the take-up of services. As of any date, the penetration is calculated by dividing the number of subscribers by either the population of households or the number of inhabitants to which the service is available.
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- (Point of Presence) refers to a local access point to a communications network, e.g. the internet.
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- refers to subscriptions that are paid for at the beginning of the period, whereas the usage charge, which varies depending on the tariff plan selected by the subscriber, is paid at the end of the period.
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- refers to when the customer pays for a specified amount of credit for services upfront (i.e. via a scratch card). The credit diminishes as the customer uses the service. TDC considers online systems with prepayment characteristics to be mobile voice subscriptions, as users create accounts and generally remain subscribers longer. As a result, customers at Telmore and M1 are considered as mobile voice subscriptions.
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- (Public Switched Telephone Network) refers to the telecommunications network based on copper lines carrying analogue voice and data - traditional landline telephony.
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- (Personal Video Recorder) refers to a device that records video in a digital format to a disk drive or other memory media within a device. The term includes standalone set-top boxes, portable media players and software for personal computers that enable video capture and playback to and from disk.
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- refers to the bundling of telephony, internet and TV services with mobile telephony.
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- refers to a collective measure of the level of service delivered to the customer, and reflects the network's transmission quality and service availability.
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- (Revenue Generating Unit,RGUs) refers to the total number of customer relationships that generate revenue for TDC, including customers with subscriptions and customers without subscriptions calculated according to the following general principles: Landline customers who have generated revenue within the last 3 months; prepaid cards used at least once within the last 3 months; Dial-up internet customers who accessed the internet at least once within the last 3 months. TDC's RGU statement includes the number of main products sold by TDC's residential, business and wholesale segments. The number of customers is not equal to the number of subscribers. An enterprise with 100 mobile voice subscriptions from TDC will be included as 100 RGUs in the RGU statement. As regards wholesale customers, a broadband provider with 20,000 Bit Stream Access (BSA) connections from TDC will be included as 20,000 RGUs. For other networks and data connections, the RGU category that is part of TDC's RGU base includes ULL, leased lines, fibre and data connection. Mobile broadband RGUs include mobile data cards and mobile broadband subscriptions. Dual- and triple-play bundles are included as two and three RGUs, respectively, in the total RGU figures. A YouSee TV customer subscribing to the digital TV add-on product YouSee Plus will be included as two TV RGUs. The term 'RGU' does not reflect the number of actual end-users, e.g. an ISDN30 connection counts only as one RGU in TDC's customer base even though this product may involve 30 end-users.
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- (Synchronous Digital Hierarchy) refers to a standard technology for synchronous data transmission on optical media and provides faster and less-expensive network interconnection than traditional PDH (Plesiochronous Digital Hierarchy) equipment. In digital telephone transmission, synchronous means the bits from one call are carried within one transmission frame. Plesiochronous means 'almost synchronous' or a call that must be extracted from more than one transmission frame.
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- (Symmetric High-speed Digital Subscriber Line) refers to DSL technology with symmetric data transmission.
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- refers to small and medium-sized businesses.
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- (Significant Market Power) refers to a designation assigned to operators having a significant market position in a specific market as determined by NITA due to a market decision regarding the relevant market.
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- (Short Message Service) refers to short text messages that can be sent and received on mobile phones.
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- (Small Office/Home Office) refers to a category of businesses which is defined by, e.g. being fewer than two employees and with revenue for TDC of less than DKK 30,000 during the last year.
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- refers to significant amounts that cannot be attributed to normal operations such as provisions for restructuring costs and special write-downs for impairment of intangible assets and property, plant and equipment, as well as any reversals of such items. Special Items also includes large gains and losses related to divestments of enterprises and properties and adjustments to such gains and losses. A portion of Special Items has no cash flow impact.
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- refers to subscriptions that are paid for at the beginning of the period, whereas the usage charge, which varies depending on the tariff plan selected by the subscriber, is paid at the end of the period.
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- refers to Sunrise Communications AG, TDC's Swiss subsidiary disposed of in October 2010.
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- (Take Responsibility for the Customer) refers to a programme implemented in TDC in 2009, that aims at improving customer service.
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- refers to an internal TDC survey conducted annually, covering substantially all Group employees in 2008 and 2009 and a significant portion of Group employees with respect to the nine-month period ended 30 September 2010.
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- (M2M,machine-to-machine) refers mainly to mobile communication. M2M solutions are used for 'Dankort' terminals (debit cards), GPS monitoring, distant reading, alarms, etc.
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- refers to a ground-based telecommunications network.
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- refers to telephony over PSTN/ISDN lines, unless otherwise stated.
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- refers to the determination of prices concerning the transfer of goods and services between intra group entities.
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- refers to the bundling of telephony, internet and TV services through one access channel only. Triple play bundles are included as three customers in the total customer figures. A triple-play subscription must entail all three services.
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- see HSDPA.
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- (TV over Internet Protocol) refers to a system through which digital TV service is delivered using the internet and internet broadband access networks instead of being delivered through the traditional radio frequency broadcast, satellite signal or cable TV formats. TVoIP can be either IPTV or Web TV.
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- (Unbundled Local Loop) refers to copper lines to which competing carriers have been granted access by the incumbent operator, allowing such alternative carriers to offer data transmission capacity and/or telephony to end users. (ULL is often referred to as raw copper.) Full ULL is used for customers without PSTN/ISDN subscriptions (wholesale or retail at TDC), shared ULL covers customers with PSTN/ISDN subscriptions.
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- (Universal Mobile Telecommunications Systems) refers to a 3G network designed to provide a wide range of voice, high-speed data and multimedia services.
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- (Universal Source Obligations) refers to obligations that can be imposed upon a dominant operator (usually the incumbent). This obligation includes a demand to meet any request for provisions of a number of basic telecommunications services to anybody within the country. The purpose of having an obligation is to ensure national coverage of certain basic telecommunications services also in remote rural areas, where provion of telecom service may be less profitable.
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- (VaR) is an estimate of the potential loss that could arise from changes in market conditions. The estimate is calculated using a probability-based approach for measuring the exposure to market risk. The calculation has a one year time horizon and a 95% confidence level.
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- (VHDSL,Very High Bitrate DSL) is a DSL technology that provides faster data transmission than other DSL technologies over copper wires.
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- refers to transmission delivery of video (movies or other video content) to a single user on request.
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- (Voice over Internet Protocol) refers to a telephone call over the internet. VoIP can offer quality of service, i.e. guarantee of call quality comparable to PSTN, achieved through prioritising the traffic. Alternatively, VoIP can offer computer to computer calls, with unprioritised traffic. This traffic is generally of a lower quality and is affected by general network usage and will be interrupted by network congestion. TDC VoIP offers quality of service.
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- (Virtual Private Network) refers to a network that enables organisations to use a private network with LAN functionallity for remote sites or users, without a dedicated connnection (such as a leased line).
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- (Wide Area Network) refers to a long-distance data communications network that is a geographically dispersed collection of LANs. The internet, for instance, is a WAN, but a network between a company's divisions can also be a WAN.
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- (Wireless Application Protocol) refers to an open international standard for application layer network communications in a wireless communication environment. Its main use is to enable access to the internet from a mobile phone or PDA, but as modern handsets support full HTML, WAP is largely obsolete.
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- is a family of technologies that provides digital data transmission over copper wires. See also ADSL, VDSL and SHDSL.
